Below is the index of the general conditions of sale for purchases on the EdilParatiAcilia website, through which, to facilitate navigation, you can select the area of interest and go directly to the dedicated section:
Preamble: the offer and sale of products on the website https://www.edilparatiacilia.com/shop/ are governed by the following general conditions of sale. The products purchased on the website are sold by:
Via di Mezzocammino, 73
VAT NUMBER 13466181008
3Enne srl (hereinafter "EDILPARATIACILIA"), a company with registered office in Via di Mezzocammino, 73, 00127 Rome intends to inform the user of the following.
The offer and sale on the website EDILPARATIACILIA integrate a distance contract governed by Articles. 50 ss. of Legislative Decree 6 September 2005, n. 206 (Consumer Code), and Legislative Decree 9 April 2003 n. 70 (c.d. Law on Electronic Commerce). The purchase of products is intended for consumers.
These Conditions of Sale govern the relationship between the Customer and EDILPARATIACILIA for the purchase of Products on the Site.
The Customer is obliged to read carefully the Conditions of Sale that EDILPARATIACILIA makes available to him, also in order to allow him to reproduce and store the aforementioned Conditions in accordance with the provisions of art. 12, co. 3° of D. Lgs. n. 70/2003.
Our system will calculate your shipping costs based on certain parameters dictated by the national courier and you can check the cost of your shipment at the end of the compilation of your order by reading the summary under "Shipping". Please check carefully the order summary and costs listed to avoid running into problems of various kinds before sending your order and especially BEFORE PAYMENT.
After receiving the e-mail notification of shipment, the courier will deliver in the established time depending on the location to be served. We recommend that you contact the courier directly if you were not at home to arrange delivery at certain times, to avoid incurring additional costs.
Pursuant to art. 63 of the Consumer Code, the risk of loss of and damage to the goods, for reasons not attributable to the seller, is transferred to the consumer when the latter, or a third party appointed by him and different from the carrier, takes physical possession of the goods. However, the risk is transferred to the consumer already at the time of delivery of the goods to the carrier if the latter has not been proposed by the seller to the consumer, who has chosen it independently.
The private consumer customer (defined as a natural person who buys goods for purposes not related to his professional activity, or making a purchase without indicating in the order form a reference to VAT) has the right to take advantage of the the legal guarantee of conformity, pursuant to Articles 128 et seq. of the Consumer Code, in the event that it finds a lack of conformity (the product does not work or does not have the quality or performance that usually have goods of the same type or does not correspond to the characteristics declared on the Site or on the label or in advertising), provided that it reports the lack of conformity found within 60 days of discovery and that the defect manifests itself within 24 months from the date of delivery of the goods.
The legal guarantee of conformity applies exclusively to the product that presents a conformity defect, provided that the same is used correctly, in respect of its intended use and as provided in the technical documentation attached. In case of lack ofconformity, EDILPARATIACILIA will provide, without cost to the Customer, the restoration of conformity of the product by repair/replacement or reduction of the price, except for the evaluation of onerousness of the solution compared to the value of the good, until the termination of the contract.
In the cases in which the application of the above mentioned warranties implies the responsibility for EDILPARATIACILIA to restore the conformity of the product by repair or replacement, the goods must be returned by the Customer in their original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...)
If you should find damaged goods inside your package, we invite you to send within 24 hours of receiving the package an e-mail to our address [email protected], with attached photographic documentation of the damaged goods. The e-mail must also contain the reference of the order number and shipping. With the opening of the practice we will proceed to refund the cost of the goods or, if you prefer, to a new shipment of the damaged goods all at our expense.
EDILPARATIACILIA recognizes the right of withdrawal as provided for in art. 52 et seq. of the Consumer Code. In particular, if the customer is a consumer (ie a person who buys goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a reference to VAT), has the right to terminate the purchase contract, without explanation and without penalty. The product must be returned in respect of resale (undamaged and complete with original packaging).
The customer who wants to exercise the right of withdrawal must give notice within 14 calendar days from the date on which it comes into physical possession of the goods. You can do it with any explicit statement from which it can be inferred the intention to exercise this right (registered letter, email, online) by filling out the appropriate downloadable form, whose references are as follows:
Fillable form: download PDF form
Contact us online request right of withdrawal
Postal address: EDILPARATIACILIA s.r.l. -Via F.G. Bressani, 3 - 00125 Roma (RM)
EDILPARATIACILIA once received the communication of the customer who has expressed the intention to withdraw (in any way it is communicated), will contact him by phone, providing assistance and the exact address to which to send the product.
For the correct exercise of the right of withdrawal by the customer, it should be noted that:
The risks of the "journey" to return the goods are borne by the consumer until the seller does not return materially in possession of the same.
The refund concerns the sums paid for the price of the product, and will be made no later than 14 days from the communication by the customer to exercise the right of withdrawal. The amount of the refund will be communicated to the user by e-mail.
In any case, refunds will be made by EDILPARATIACILIA in one of the following ways:
As provided by art. 59 of the Consumer Code,the right of withdrawal referred to in Articles 52 to 58 for distance contracts and contracts negotiated away from business premises and 'excluded in relation to:
Pursuant to European Regulation EU/679/2016 the User may may exercise at any time the rights provided for in Articles 15 to 22 and Article 34 of the EU/679/2016 Regulation, in particular he/she has the rights to:
object in whole or in part, for legitimate reasons to the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communication;
Requests should be addressed to the Data Controller, whose contact details can be found at the beginning of this information document.
The updated list of data processors, appointed for this purpose, is available at the headquarters of the owner. Those interested in viewing it may request the complete list from the following e-mail address [email protected]
Registered users can modify, download and/or delete their data in total autonomy by using the appropriate buttons on their personal profile page (account):
For information or clarifications on the conditions of sale and products the customer can contact us:
By phone at the number 39.06.525.83.30 from Monday to Friday, from 10:00 to 13:00 and from 16:00 to 19:30.
By sending a communication to the e-mail address [email protected]
Use the form Contact on the EDILPARATIACILIA website.
The sales contract between the Customer and EDILPARATIACILIA is concluded in Italy and governed by Italian law. For the resolution of civil and criminal disputes that may arise from the conclusion of this contract of sale at a distance, if the customer is a consumer under the Consumer Code, the territorial jurisdiction is that of the hole of his town of residence or domicile, in all other cases, the territorial jurisdiction is exclusively that of the Court of Rome.
For Customers domiciled in countries of the European Union will apply Articles. 15-17 Reg. 44/01 EU.
For Customers domiciled outside the European Union will be competent, exclusively, the Court of Rome.
Together, the European directive on Alternative Dispute Resolution (ADR) and Regulation (EU) no. 524/20013, constitute the ADR-ODR legislative package which, for the first time, introduces a coordinated and homogeneous set of rules: an online web platform for the entire EU and procedures for alternative dispute resolution.
ADR is an alternative dispute resolution ( ADR) procedure that has the advantage of offering a quick, simple and out-of-court solution to disputes between consumers and businesses.
The measure introducing a new discipline of ADR procedures in Italy is Legislative Decree No. 130 of 6 August 2015, which transposed the Consumer ADR Directive 2013/11/EU.
According to Article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 no. 206 (Consumer Code), the customer may make use of the Joint Conciliation Procedure.
The procedure may be initiated if the consumer, after having complained to the company within 45 days, has not received a response or has received a response that is not satisfactory.
The customer who decides to make use of the Joint Conciliation procedure is obliged to send the request to the address: [email protected] or fax number 02/87181126.
For further information please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl
The European Regulation on Online Dispute Resolution (ODR) - Regulation (EU) No 524/2013 of the European Parliament of 21 May 2013 - concerns the procedures designed to resolve out-of-court disputes between businesses and consumers arising from contracts for goods and services concluded online.
Pursuant to art. 14 of Regulation 524/2013 we inform the user that in case of a dispute he/she may file a complaint by means of the ODR platform of the European Union which can be reached at the following link:
The ODR platform is an access point for users who wish to resolve disputes arising from contracts of sale or online services out of court. For further information please contact: [email protected]